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Exceptional Customer Service
Customer service is truly a lost art form. Since few of us have products/services, technology, pricing, etc. different from our competition, the one way left to differentiate ourselves from them is to provide better service. Exceptional customer service is 90% attitude and 10% technique. Participants walk away with the skills to excel at both.
Learning Objectives
- Adopt the qualities and skill sets of a customer service professional
- Explore customer service from the customer’s perspective
- Display excellent phone skills
- Diffuse difficult customers with grace and ease
- Modify how you communicate to avoid common “gaffes”
- Read and address problematic body language and “hidden” meanings in speech
- Be the best by design, using the technique of benchmarking to improve all areas of customer service.
Cincinnati:
| Date(s): | Tuesday, September 14 |
| Time: | 9:00 a.m. - 3:30 p.m. |
|
Columbus:
| Date(s): | Wednesday, November 17 |
| Time: | 8:30 a.m. - 4:00 p.m. |
|
Details:
| Lunch | Included |
| CEUs | 0.6 |
| CPEs | 6 management |
| Member Fee | $155.00 |
| Nonmember Fee | $215.00 |
| Instructor(s) | Jerry Yingling, B.S. Ed (Cincinnati)
Jessica Coleman ( Columbus) |
