Back
The Complete Receptionist
This program gives participants the skills and the confidence needed to create a professional image in representing your organization. This skills-building program takes a universal look at all of the competencies necessary to be a “Director of First Impressions”.
Learning Objectives
- Master telephone skills: courtesy, voice control and demeanor
- Avoid bad grammar and unprofessional expressions
- Handle difficult callers with grace and ease
- Relay bad news to customers and co-workers in an assertive way
- Screen calls efficiently and effectively
- Improve professional attire and workstation appearance
- Deal with the stress of “serving many masters.”
Cincinnati:
| Date(s): | Friday, September 17 |
| Time: | 8:30 a.m. - 5:00 p.m. |
|
Details:
| Lunch | Included |
| CEUs | 0.8 |
| CPEs | |
| Member Fee | $200.00 |
| Nonmember Fee | $280.00 |
| Instructor(s) | Mary Anne Street |
