Personal Development Class Index

ERA offers the following classes addressing personal development for exempt and non-exempt employees. Employees that would benefit the most from the class are included under the class name. A more detailed description is available for each of these class including dates and instructors. If you are unable to find what you are looking for or if you would like more information please feel free to contact Ralph Neal at 513-679-4120 for Cincinnati or, Jessica Coleman 614-538-9410 for Columbus.

Courses currently scheduled:

• Anger Management - Supervisors, managers and employees who want to make a positive difference in their own lives and in their teams.
• Communication Skills for Teamwork - Individuals interested in being part of a cohesive team environment.
• Diversity Effectiveness - All employees and managers will benefit from this program.
• Exceptional Customer Service - Front-line customer service providers, account managers and sales staff.
• Interpersonal Skills Development Series (New & Improved) - Those whose success depends on the ability to work well with others. Supervisors, managers and employees who are frustrated at losing so much time to settling interpersonal squabbles in their workplace and non-EL series participants.
• Perfecting Your Presentation Skills - Anyone who needs to improve presentation or public speaking skills.
• Skill-Based Training Techniques - Group leaders, supervisors and anyone who does skill-training on the job. (Non-GL series participants).
• Taking Back Control of Your Time - Cincinnati - Anyone whose “world” places more demands than can be effectively managed.
• Taking Back Control of Your Time - Columbus - Anyone whose “world” places more demands than can be effectively managed.
• The Art of Letting Go - Team Leaders, supervisors, managers and anyone else who's job responsibilities require them to assign work to others.
• The Art of Negotiation: Strategies for Success - Anyone who wants to learn and practice negotiation techniques (Not for union contract negotiations).

Other courses available:

• Art of Conflict Resolution
• Better Business Writing Series - Anyone who wants to improve written communications to internal and external customers and has a firm grasp of English language.
• Boot Camp for Trainers
• Business Ethics: Morally Clear Leadership
• Business Image and Etiquette
• Conflict Management Techniques (hourly and management versions)
• Conquering Procrastination
• Contemporary Grammar & Usage
• Creative Problem Solving
• Creativity at Work
• Cultivating Responsibility and Initiative in Employees
• Cultural Diversity Workshop for HR Professionals
• Customer Services Relating to Surveying Your Customers
• Customized Customer Service Programs
• Dealing with Difficult People
• Decision Analysis and Problem Solving
• Diversity Effectiveness
• Effective Business Presentations
• Essentials of Selling: A Complete Process - Newly appointed sales reps and any sales rep not achieving the desired level of success.
• Essentials of Selling: A Complete Process
• Exceptional Customer Service
• Facilitation Skills
• Finance for Non-Financial Managers
• Fundamentals of the Training Coordinator
• Got Teambuilding? - Teams and leaders at all levels who seek to be part of a highly functional team.
• Grammatical Writing Refresher - Anyone who lacks confidence or needs to refresh grammar and punctuation skills for business communications
• Handling Difficult Discussions
• Listening skills
• Making Training Stick
• Managing Conflict
• Managing Customer Service
• Managing the Boss
• Negotiation Strategies (see “Art of Negotiation”)
• Nonverbal Communications
• Personal Assertiveness
• Planning and Organizing Work
• Receptionist Skills
• Sensitivity Training
• Sexual Harassment Awareness for Hourly Employees (in-house)
• Terrific Telephone Sales
• Terrific Telephone Techniques
• The Complete Receptionist - Receptionists and all others who provide backup for this position.
• Train the Trainer
• Valuing Diversity in the Workplace
• Winning Telephone Sales
• Write the Right Stuff - Anyone who communicates to internal and external customers through a written business medium is encouraged to participate. The program is limited to those with a firm grasp of the English Language and are comfortable with correct grammar.